Shipping Policy
Order processing, dispatch, transit estimates, tracking, shipping charges, carriers, address changes, delays, customs and lost-parcel handling.
Orders are normally prepared and processed during this period.
Orders should be handed over for shipment within this timeframe.
The transit estimate starts after dispatch and is not a guaranteed arrival date.
Final delivery timing depends on destination and carrier operations.
Carriers
Possible carriers include:
The carrier used for an individual order may depend on destination, shipping route and operational arrangements. A specific carrier is not guaranteed for every order.
Tracking
All orders include shipment tracking. Tracking information is provided after the order has been dispatched and tracking data becomes available.
Address accuracy and changes
Please provide a complete and accurate delivery address at checkout. Before dispatch, an address change may be requested through support@goalroxi.com. After dispatch, a change cannot be guaranteed and may depend on the carrier.
Delivery estimates and delays
Estimated transit is 7–15 business days after dispatch. Timing may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control. These factors do not remove obligations imposed by mandatory law.
Lost parcels
If a parcel has not arrived for an unusually long period or appears lost, contact support@goalroxi.com. We review tracking information and investigate with the relevant carrier. You may be asked for reasonable delivery information where necessary. If the parcel is confirmed lost, we will offer a reshipment or refund.
International orders, customs and import duties
Where destination-country customs duties, import charges or customs handling charges apply, they are the customer’s responsibility unless mandatory applicable law requires otherwise. No fixed duty rate, VAT percentage, DDP status or customs-free treatment is promised by this policy.